Return Policy Trowelwallets.com return policy?

Since we are an manufacturer, not a seller , we cannot accept returns of an item unless you have received an incorrect or damaged product. If there is something wrong, please contact our customer service within 3 days upon receipt of parcel. Overdue items will not be accepted.

We do not accept returns on any of the following conditions:

  • 1. The material is the not the same as the photos of the item on our web site due to upgrade of product not yet listed online.
  • 2. The letter location printed on the product deviates by just a few centimeters.
  • 3. There is a small difference in the color shade.

 

Accident Claims:

If you receive a wrong size/color/pattern/quantity, a wrong parcel, a damaged item, lost item, etc, you can file a claim within three working days after received your item. Late claims will not be accepted.

How do I return an item?

 

If items are damaged or incorrect, please contact us by email to trowelwallets@yahoo.com within 3 days upon receiving your order, and confirm which items are being returned. When you receive your order, you have up to 14 days to return your products. All returned items must be in brand-new condition, unused and with original tags - the same condition as they were originally dispatched from trowelwallets.com. You will be responsible for return shipping with any import or taxes. Any free gifts associated with an item must be returned together. Please return items to the following address along with a note containing your information and the reason for return.

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