Privacy Policy



About  trowelwallets.com

1. Who is trowelwallets.com ?We are a irish company manufacturing in Indonesia with registered office in southern Ireland . our product line is available to customers all over the world,from retail to wholesale to end customer , all prices on the website are given in Euro with option to change to your country currency at the top right hand corner or our web site . We offer only quality manufactured products from a selection of materials depending on your requirements and budget .

2. Why purchase trowelwallets.com products. Due to the lower production cost and low skilled labor price,Manufacturing from indonesia is attracting more and more attention from the world. 
Our company has skillfully operation team in place and rich purchasing experience for quality materials, we can meet your various procurement requirement along side with our line of products.Please feel free to contact us regarding distribution or any other concerns 

  • :Email: trowelwallets@yahoo.com

 

The security policy and confidential clause of trowelwallets.com

1. General PrinciplesThe information of our registered consumers is very important and it is our responsibility to protect the information of our consumers. Abiding by the prescriptive international laws and regulations, we take the necessary technology and scientific measures to assure the safety of our website and the data not to be divulged. 
It is regarded as a tort that anyone who spreads or looks up personal information without being authorized in any way. So we will take legal processes to protect your private rights.

2. Is it safe to purchase on trowelwallets.com? When consumers purchase on trowelwallets.com, they are absolutely safe. we use the SSL encryption protocol that is a cryptographic modality of data transfer providing a security link when we work.3. Personal authorized information There are two aspects to distinguish:

  • -You can review, select, search on trowelwallets.com and add your items to your shopping cart with your anonymity.
  • -You can register and place an order or make payment direct.

When consumer registers on our site, he or she must fill in the relative information including surname, name, Email address, telephone number, shipping address and password. Consumers will take full responsibility for the accuracy of personal information. In some cases, we reserve the rights to require your information confirming.

4. shopify platform gateway ensure the safety and accuracy of every payment. We will check the received data, including name, order number, the payer, the payment date, total amount, the quantity of order and personal account. We also ensure safety and legality of our consumers in the payment process.
We will finally confirm your payment according to the total amount and the payment methods. And we also accept a variety of payment methods: PayPal, Credit card and Western union.

5. Online payment security The instrument of payment of trowelwallets.com is an international means of payment Paypal, which is the world largest third-party electronic payment system. Credit card is in full compliance with the requirement and authorization of VISA and MasterCard and it accepts supervision. 
The requirement of system integration is in accordance with the standards of international payment. The information of consumer's credit card is not stored in our service or empowered server after your payment.

6. Other personal information trowelwallets.com sometimes have a survey about the after-sale service, tests and special events to the customers. In some cases, we will send necessary information about the participation of our activities to our customers. Of course, this is certainly on the premise of the willingness of them (only after you received the letter and confirmed with us). We will also conduct an investigation in the transaction security and customer satisfaction.

7. Monitoring and using your personal information You can change or remove your personal information on trowelwallets.com. You must log in to the website and make the necessary changes. We remind you: Do not share with third parties about your login and password information. Remember, trowelwallets.com will never ask you for your password. You can change all the personal account information. Please refer to the relevant instructions of the personal data revision process.

Contract conditions 

Terms of Service

trowelwallets.com is the manufacture / website legal entity which is responsible for providing service and goods to people, referred to as "manufacture ". Customers register on trowelwallets.com , hereinafter referred to as the "buyer", can be summarized in the following agreement:

General Principals:
  • 1.Manufacture will provide quality products dispatched with in the time agreed stated on our web site while agreeing to monitor the delivery from third party delivery companies such as Ems / indonesia post and Dhl
  • 2. Buyers accept the terms of this agreement, please register on the website trowelwallets.com
  • 3.trowelwallets.com have the right to change the agreement displayed on our web site. And this agreement is updating at regular intervals.
  • 4. Entrusted by the purchaser, we provide service and quality products for their needs, including commodity prices.
Ordering:
  • 1.trowelwallets.com will manufacture products as displayed on our web site or according to the specified requirements by the customer and be responsible for the accuracy of the information and product.
  • 2.Customers choose the products they need by themselves and add them into the shopping cart and calculate with trowelwallets.com. The shopping cart is not an order, in which the buyers can add or delete items before placing the orders.
  • 3. The website can not guarantee that the products chosen by the customer will exit in the catalogue of trowelwallets.com forever. And the customer may be informed that the products in their shopping cart are out of stock.
  • 4. The website can not guarantee the permanent existence of the goods in size, color and integrity, which may be out of stock.
  • 5. The customer must pay for the delivery costs of the goods produced by its own weight. If the products do not specify the weight, customers can use the standard which we have already prepared for you on our website. Or any other background material about the product weight. If the customer paid the amount of the goods and the costs of the delivery, the goods will be delivered.
  • 6. Buyers need to specify the product information they ordered is correct before dispatch of their order .
  • 7. Before you ordering goods online, the customer should know very well about the provisions of the customs of its country. We remind you of that risk.
  • 8. The customer are responsible for all the information from purchasing goods to arriving at their host country, including the address, telephone, consignee and the estimated products weight.
  • 9.  In the case of stock orders,trowelwallets.com have the right to cancel the specified products of the customer in their orders. And they will contacted  by sending an E-mail .
  • 12. If the order can not be shipped to the specified country or region of the goods customer ,trowelwallets.com can cancel the goods ordered by the customer and send an Email to the customer to state same.
  • 13. When the products are shipped from an supplier or distributor of trowelwallet.com products,we are not responsible for any conflict of interest ensured due to order or quality or product received .if goods remain unclaimed from collection with in 10 days from being received  Trowelwallets.com has the right to deliver the products back to the to our factory with all associated costs to the customer.
  • 14. After receipt of payment trowelwallets.com will package the goods to the customers 'address according to their requirements in the order. If the customer provided the wrong information in the order,trowelwallets.com is entitled to the compensation for the delivery and return shipping.
Payment:
  • 1. The customer should pay for orders of the personal account in time.
  • 2. If the actual price of the product is different from that in the order,trowelwallets.com should inform the buyer as soon as possible to confirm or cancel the order.
  • 3.trowelwallets.com does not purchase for customers outside of our own brand.
  • 4. In the process of delivery, we do not undertake the obligation if there is tax issue.
About the package and delivery
Delivery time includes two parts:
  • 1. The time to deal with your order ---- It will take approximately 2 to 5 working days to get your products ready in our warehouse.
  • 2. The time to deliver your parcel with indonesia standard post ,which is the cheapest form of delivery---- It will take 7 to 21 working days to send the parcel from indonesia to the destination.
If you make a reorder---- add and reduce the order, the time of the order processing will be changed, and the order date will be recounted.
For example, you place an order on 1st of April, the order processing time is 5 days (1st April+5 working days). If you add products on 3rd April, the order date will be counted as 3rd April; the order processing time is 8 days (3rd April +5 working days).
The reason is that we have to repackage again for your added order, not that we don’t deal with your order in time.
After your payment is successful, 
We will check the quality of our products carefully. If there is no problem, the products will be shipped out immediately. We will send the tracking number to the customer by which you can check the status of the parcel.
We guarantee the quality of the goods: The wrong color, wrong size or visible defect will be detected and handled immediately. Sometimes the color shade may be different. It is due to the chromatism when someone takes photos with different dis-player. We are not responsible for situations
like this.Or New updated materials which happen from time to time . 
The obligations of trowelwallets.com
  • 1.trowelwallets.com will offer buyers relevant service and meet any requirements of the customer before purchase.
  • 2.trowelwallets.com will protect the buyer's information and can not reveal the information to the third party other than in the special circumstances.
  • 3.trowelwallets.com must fulfill the duties and obligations which are listed in the agreement.
Buyer's responsibilities
  • 1.Customer should offer trowelwallets.com the correct information quickly. If trowelwallets.com has doubt about the information and its correctness,trowelwallets.com has the right to stop offering its service and products.
  • 2.Customer will pay for the items at the right price in time, including shipping fee, taxes. If the customer does not pay enough for the item, trowelwallets.com has the right to suspend or stop the service with products.
  • 3. The customer must guarantee the correctness of personal information and prove that he has paid trowelwallets.com if requested.
  • 4. The products ordered should not be used or sold in retail outlets or any other third party sales unless agreed by trowelwallets.com
Terms about return and exchange
  • 1. Under the situation of return, the shipping fee should be paid by the customer.
  • 2. If it is just customers personal decision to return or exchange items, it depends on trowelwallets.com to accept the situation or not.
  • 3.  After the product has been returned to the trowelwallets.com, the cost of the order will be refunded to the buyer's account less transaction bank fees.
  • 4. If the item is reshipped because of the exchange,customers should pay for all the shipping fees according to the freight list on our website.
Force Majeure
Force majeure means any unforeseeable or unavoidable events or beyond the parties'control in the General Principles of the Civil Law. 
It mainly includes follow conditions:
  • a. Natural disasters, such as typhoon, flood and hail.
  • b. Acts of government, such as requisition and expropriation.
  • c. Social unusual events, such as strike and riots.
Dispute resolution
  • 1. When both sides have divergence of views or there is dispute over the terms of this agreement, they should solve the issue by negotiation.

 trowelwallets line package

Cart Summary

Your cart is empty

Plasterers Mates

  • Product title
  • Product title
  • Product title
  • Product title
  • Product title
  • Product title

Page title

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Read more →

Innovation Update

At Trowelwallets.com we are constantly introducing new innovative ideas to market 2017 will introduce the ultimate Mika tool pouch range keeping quality and design a top priority at all times .  

New Improved Packaging

2016 Introduced new retail packaging focused towards the retail online sector  

From the Blog

International Distribution Network

International Distribution Network

February 12, 2017

We Take Pride In Our Work So You Can Too   High-quality materials are the single most important factor in making...

Read more →