Delivery Time

How does trowelwallets.com deliver the products
Delivery time includes two parts:

1. the time we need to deal with your order----we dispatch the products from our warehouse (2-5 days)
2. the time that the parcel sent from Indonesia to destination
Indonesia post (7-21 days)
Sea mail (10 weeks) can be less with certain countries .
Dhl (5-7 days)

If you replace an order----add or reduce the orders, the time of the order processing will change, and the order date will be recounted.
For example, you place an order on 1st April, the order processing time is 5 days (1st April+5 days). If you add products on 3rd April, the order date will be counted as 3rd April, the order processing time is 8 days (3rd April +5 days).
The truth is that we have to repackage and admin again for your added orders, not because we don’t deal with your order in time.
After your payment is successful,the process time for your order will start.
We will check the quality of the products carefully, if there is no problem, the products will be shipped out immediately. We will send the tracking number to you by email which you can check the location of the parcel in transit.
We guarantee the quality of all our goods at dispatch:
Please note, sometimes items may be different shades, which is due to the display monitor color with different resolution result. For such things we are not responsible.

B: what express companies can trowelwallets.com provide?

We can provide several express companies, they are: EMS, DHL, Fedex,Indonesia Post.
We strongly recommend that you choose Indonesia Post because of its overseas freight charges are the cheapest. If you need to put another courier company, please let us know in the remark.
We will provide you the tracking number of your parcel, you can check the condition of the parcel on the web site of Indonesia Post. The average of the delivery time of 7 to 21 days from dispatch, Please note in most cases can be less.
Indonesia Post delivers your parcel through post office, so the delivery time will be longer than DHl, and the condition of the parcel can also be checked.
If you choose other courier company to deliver your products, please pay the money according to the standard on our web site.

You can also select an insurance for your order, the minimum cost of each insurance will be defaulted at 20 euro, the highest amount can be increased up to 250 euro.
b: transport costs
The transport cost you have to pay depends on the weight of the parcel,we calculate the weight value of the parcel based on the Parcel Weight Reference postal service Table.

We will put your orders in one parcel and send them together to you.
Unless products are out of stock ,we will dispatch in stock products and out of stock products will be dispatched once they are back in stock . We will notified you of out of stock products if this occurs.
When the actual weight and your estimates are significant differences, we will contact you to deal with the additional costs.

Indonesia Post / Standard post Service

ink : www.posindonesia.co.id

We will send the tracking number to you once your order has been dispatched.
All the parcels of Indonesia Post have unique checking numbers.Example RR236469728364 ID , You can check it by logging into www.posindonesia.co.id
This will allow you to check your parcel in transit. Usually it will update in 24 hours after the products have been dispatched.Due to the web site in local language please follow the screen shot provided ,where high lighted in red circle .you will be required to enter your tracking number with site confirmation code ,select the box and press the orange button .it can take few seconds for your tracking to be displayed.

indo post service

Indonesia Post / Sea Mail post Service

link :www.aftership.com/couriers/pos-indonesia-int

Due to the size of larger items where dhl or any other postal service is not available. your product will be shipped by sea mail .Tracking is updated 72 hours after dispatch and can be viewed by inputting your tracking number and selecting the track button , site is displayed in English .Delivery by sea mail is estimated from 7 to 10 weeks .From dispatch of order .

AFTER SHIP INDO

DHL Mail post Service

Link : http://www.dhl.com/en/express/tracking.shtml

Dhl delivery time scale is from 6 to 7 days from dispatch .This service is available for only selected countries due to over all delivery cost , we can not offer their service on all products to all destinations .Uk is mainly accepted for dhl service for parcels outside of standard post product size.

dhl delivery service

Additional information

Due to certain times of the year delivery service can be delayed , once we have dispatched your order to the delivery postal service .we will send you an email with the tracking number to check the process of your order in transit .please allow the correct time for the above delivery companies to update their system with your tracking number .Tracking information is only updated at exit and entry of any country .you will not be provided exact tracking once sea freight has set sail or airfreight has taken flight .

Here is a example to help you understand the terms postal service's use .

Inbound means; your parcel has been received with the postal service. .

Outbound means; the parcel has dispatched from the country on journey to your destination.

once outbound has been displayed ,you will need to wait the time scale above for the system to be updated again with inbound ,which means your parcel has arrived at your country destination .once arrived it normally takes 2/3 days to your final delivery address .