GENERAL TERMS AND CONDITIONS OF PURCHASE

These General Terms and Conditions of Purchase govern the use of the trowelwallets.com website (hereinafter ‘the website’) owned by trowel wallets. Registered business address at Shelbourne Place Campile New Ross Co Wexford Ireland By using the services offered by the trowel wallets online store, users are consenting to be bound by the General Terms and Conditions of Purchase corresponding to the version published by trowel wallets when the purchase order is placed. It is therefore advisable for customers to read these General Terms and Conditions before making a purchase.

1. SCOPE OF THE AGREEMENT

These General Terms and Conditions of Purchase are applicable to the online sale of all trowel wallets products to consumers and which may be delivered worldwide.Trowelwallets hereby informs you that its website is for people aged 18 and over only.Trowelwallets reserves the right to cancel a user’s access account if it detects fraudulent, speculative acts or acts in bad faith in the use of this service.

2. RESTRICTIONS ON PURCHASES

For security reasons, no purchases worth more than 3.500€ or containing more than 40 items per order will be accepted.

3. PRICE

The applicable prices are those quoted on the website at the time the order is placed. The prices are displayed for each product and are inclusive of VAT (Value Added Tax). Customers are informed of the breakdown of the shipping costs when the order is placed. Trowelwallets reserves the right to make any changes it considers necessary at any time; it may update, including on a daily basis, products and prices in accordance with new items that are included on the website.

4. PAYMENT

Payment will be done at the end of the purchase process and it is mandatory for the order to be placed. In no case can the payment be done in arrears of the purchase. Payment on delivery, bank transfer or in-store payments are not permitted. Payments may be made by credit card Visa®, Mastercard® or American Express®  (whereby the amount will be charged immediately) In all cases, the choice of payment method is made during the checkout process on the corresponding step. Customers must notify trowel wallets of any unauthorised charge or fraudulent use of their card used for purchases by email or telephone at the earliest opportunity so that trowel wallets may take the necessary actions. Payment service providers may also adopt anti-fraud measures that restrict certain types of operations or transactions.trowelwallets holds no responsibility for the application of this type of security policies.

5. DELIVERY

The delivery time is estimation only with larger items (fast shipping ) 5 to 10 working days express mail and smaller items shipped by standard mail dispatched in 3 working days standard mail. Standard mail shall not exceed 30 days from the dispatch date. Deliveries will be shipped to the address specified by the customer following these guidelines:

5.1 HOME DELIVERY: Customer will pay shipping costs for purchases as indicated at check out , in the case of items shipped to any country, customers are liable for the customs duties applicable on receipt of the order (these costs vary according to package weight), which are payable at the time the package is received and in no case will be included in the price paid for the products. The delivery address specified by the customer may be a home address, their workplace address or any other desired address. It is not necessary for the delivery and invoice addresses to be the same. The customer will receive a delivery notice prior to receiving the order. Once the order is delivered to the given address, the customer will receive an SMS notifying that the order has arrived.

5.2 STORE DELIVERY (only available in UNITED KINGDOM -IRELAND-USA- Canada ): Customers can also pick up their purchases from most of the Trowelwallets stores. “Pick up in-store” option must be selected as the shipping method during the purchase process. A list of stores will become available for the customer to choose the most convenient. The customer will receive a delivery notice prior to receiving the order. Once the order is delivered to the selected store, the customer will receive an SMS notifying that the order has arrived. The customer will then have a maximum period of 15 days to pick it up, otherwise, if after that period of time the order remains uncollected, for any reason not imputable to trowelwallets.com, we will understand that the customer wishes to cancel the order. Consequently, we will refund the amount less the shipment cost and handling fee of 20% for restocking Admin of the total order.The refund will be made via the same method used for payment.

5.3 GIFT ORDERS: Customers may pay for an order and decide to have it delivered as a gift to someone else. “This is a Gift” option must be stated by during the purchase process. Important: the invoice included in the delivery does not include the price of products bought, therefore being of no use to exchange or return a product. In order to do so, the buyer must require the invoice from trowel wallets direct by emailing customer service at trowelwallets@yahoo.com  

5.4 ISSUES WITH DELIVERIES: In the case of unsuccessful delivery because the person is absent, the shipping company will leave a notification and will try to contact the delivery person by phone. After two more attempts, the customer will need to contact the shipping Company in order to arrange the delivery.In the event of incorrect delivery address and product is returned to trowel wallets or trowel wallets stores resending fees will apply. this will be governed by delivery service.

6. EXCHANGES, RETURNS AND RIGHT OF CANCELLATION

There are different procedures for exchanging, returning items or cancelling an order. Below are details of each one, including their corresponding terms and conditions.

a) Exchanges: when one item is replaced with another.
b) Returns: caused by an item being faulty, showing a defect or incorrect item received.
c) Cancellation: voluntary renounce of an order for any reason.

• Exchanges, returns or cancellations are not permitted for products which have been used except in the case of fault or defect.
• Items purchased from the Outlet section only accept exchanges, returns or cancellations through the online store.
• All items to be exchanged or returned must be properly packaged.

- Cost: Returns are the cost to the purchaser.Trowelwallets shall refund the customer the corresponding amount within 14 calendar days from the date the items have been received.The refund will be made via the same method used for payment.
- Procedure: Contact our Customer Service Department at trowelwallets@yahoo.com You must fill in and include the form enclosed with your order 



RIGHT OF CANCELLATION made through the online store:
- Conditions: You have the right to cancel your order within 14 calendar days after you received the order if not satisfied with the overall quality of the product 
- Cost: The cost of shipping items back to trowel wallets or trowel wallets stores where purchased is payable by the customer.Trowelwallets shall refund the customer the corresponding amount (excluding shipping costs from the original purchase) within 14 calendar days since the date it was returned. The refund will be made via the same method used for payment.
- Procedure: You must fill in and include the form enclosed with your order 

7. PRODUCT AVAILABILITY

In the event of any supply shortage or the stock of a product running out, customers will be immediately informed with the option to receive a refund for the amount of the products affected.Trowelwallets shall refund the customer the corresponding amount within 14 calendar days since the date it was informed of the cancellation request. The refund will be made via the same method used for payment. 

8. GUARANTEE OF PURCHASED PRODUCTS

Trowelwallets.com shall respond to any instances of non-conformity expressed within a period of two years following delivery, provided that the customer has duly notified trowel wallets of the said lack of conformity within two months of the buyer becoming aware of these circumstances.

9. CUSTOMER SERVICE

Should you have any questions, concerns, complaints, or suggestions about the online store, you may contact our Customer Service Department by the following means:

- E-mail: trowelwallets@yahoo.com

Claims Forms are also available for customers and consumers

The Customer Service department will provide you with a reference number and an acknowledgement by email of receipt upon the submission of your claim.Trowelwallets will address your concerns as swiftly as possible, and in all cases, within a period of one month.

10. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Purchase are subject to Irish law.In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Purchase, the parties shall submit to the exclusive jurisdiction of the Courts and Tribunals corresponding to the user’s address.

Download these General Terms and Conditions of Purchase in PDF format 

 

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